Thank you for choosing to shop at SavStore . We want to ensure your complete satisfaction with your purchase. Please read our return policy carefully to understand the conditions and procedures for initiating a return.
1) Return Request Period: In the event that you wish to make a return, please submit a complaint within 24 hours of receiving the product. Any requests received after this period may not be accepted.
2)Damaged Product: If you receive a damaged product, kindly provide us with an unboxing video showing the damage. This evidence is crucial for us to assess the situation and provide appropriate assistance.
3)Missing Items: Should any items be absent from your order, please share an unboxing video displaying the remaining items. Kindly inform us within 24 hours of delivery. We will examine the situation and, if confirmed, issue a refund for the missing item(s).
4) Exchange for Wrong Product: If you mistakenly ordered the wrong product and would like to exchange it, please note that the shipping charges for returning the item and for the replacement item will be your responsibility. Please contact our customer support team for further instructions on how to proceed with the exchange.
5) Condition Requirements
To eligible for a successful return, the jewelry must be in its original, unworn, and unaltered condition.
- Items showing signs of wear, scratches, or cosmetic degradation will be rejected.
- Security tags, barcode labels, and brand packaging must remain fully intact and untampered.
- Any item resized, engraved, or repaired by a third-party jeweler completely voids eligibility.
6) Policy Exclusions (Final Sale)
Due to the custom nature and hygiene standards associated with specific jewelry types, the following items are strictly non-returnable unless they arrive with a proven manufacturing defect:
- Customized, personalized, or engraved jewelry pieces.
- Made-to-order items or custom size modifications requested at the time of purchase.
- Pierced earrings and nose pins due to strict health and hygiene regulations.
- Gold coins, silver bullion bars, and unmounted loose gemstones.
7) Documentation and Certification
All returns must be securely packed and accompanied by their original purchasing documents.
- The original retail sales invoice must be included inside the package.
- Pieces shipped with an independent diamond grading laboratory report (e.g., GIA, IGI) or a BIS hallmark certificate must return those exact certificates intact.
- Loss of the original product certificate will result in a dedicated replacement fee deduction from the final refund amount or outright rejection of the parcel.
8) Inspection and Verification Process
Upon arriving at our fulfillment facility, all returned merchandise undergoes a rigorous evaluation by our internal Quality Assurance department. This process verifies the integrity of the gemstones, checks for metal substitution, and ensures no structural tampering has occurred. This verification step can take between 7 to 10 business days from the physical receipt of the package.
9). Undeliverable Shipments:
If a shipment cannot be delivered by the designated courier, SavStore will arrange for the shipment to be sent via an alternative courier service. However, the product will not be taken back under any circumstances
10) Delayed Deliveries by Courier:
– If delivery occurs beyond the standard time frame (e.g., 1-2 months due to courier delays), savstores will work with the courier service to address concerns on a case-by-case basis, provided the delay was courier-related.
– We recommend tracking your order regularly and contacting us if the parcel shows no updates within 15 days of dispatch.
11) Exceptions:
– Savita Stores cannot assume responsibility for unreported damages or claims made beyond the above timelines. Please understand that these measures are in place to adhere to courier regulations.
12)Return Shipping: The cost of return shipping will be your responsibility, except in cases where the return is a result of our error (e.g., damaged or incorrect item sent). We recommend using a reliable shipping service with tracking to ensure the safe return of the product. Return shipment should be safely packed to ensure transit damage. If we receive damaged product on return, your refund will be rejected, so be careful while returning products
Rejection/Denial of Parcel Policy:
If a customer rejects or denies accepting the parcel after it has been dispatched, the following deductions will apply:
– Shipping Charge: 2 times the original shipping charge will be deducted (this includes the cost of both forward and reverse shipping).
– Packing Charge: 10% of the product value will be deducted as a packing charge
These deductions will be made before issuing any refunds.
Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed and applied to the original method of payment within 7 Days.
– The orders where Cash on Delivery is choosen by customer ,their will be deduction of extra COD amount charged at time of purchase , cost of return shipping in case where error is on our side(ie damaged or incorrect item is sent) will be adjusted later on with refund amount. we recommend Indiapost for return of products
It usually takes more than 7 days to deliver the products after placing the order. It should be 7 days from the date of receipt.
Address:
Savita Stores
C/o Savita Katoch w/o Dr Sandeep,
Sandeepni Ayurveda, Aima,
Palampur-176061, Himachal pradesh, India
Phone: 7018424876
Email : info@savstore.in
For Any Question, You Can Easily Contact Us.
Support: Monday to Saturday From 9:00 AM to 7:00 PM