Vendor Terms and Conditions
Welcome to savstore.in. This document governs the relationship between savstore.in (the “Company”) and independent sellers (the “Vendor”). By registering as a Vendor, you agree to these terms.
1. Account Registration and Eligibility
- Accuracy: Vendors must provide true, accurate, and current business information.
- Security: Credentials must be kept secure. Vendors are responsible for all account activity.
- Eligibility: Vendors must hold all necessary local business licenses and tax registrations.
2. Product Listings and Intellectual Property
- Compliance: Listed products must comply with all applicable local and national laws.
- Prohibitions: No counterfeit, illegal, hazardous, or misrepresented items are allowed.
- Accuracy: Images, descriptions, and pricing must reflect the actual product accurately.
- IP Rights: Vendors guarantee they own or have the rights to use all product media.
3. Orders, Shipping, and Fulfillment
- Timeline: Orders must be processed and shipped within the specified handling time.
- Packaging: Goods must be securely packed to prevent damage during transit.
- Tracking: Valid tracking information must be uploaded immediately upon shipment.
- Delays: Vendors must notify the platform and customer promptly of any delays.
4. Fees, Commissions, and Payouts
- Fees: The Company charges a percentage-based commission on each successful sale.
- Payout Schedule: Earnings are disbursed according to the platform’s standard payout cycle.
- Withholding: Payouts may be held in case of disputes, high chargebacks, or fraud suspicion.
- Taxes: Vendors are solely responsible for calculating and filing their own business taxes.
5. Returns, Refunds, and Customer Service
- Policy: Vendors must adhere to the standard savstore.in return and refund policy.
- Responsibility: Financial liability for defective or incorrect items falls on the Vendor.
- Communication: Customer inquiries must be addressed professionally within 24–48 hours.
6. Termination and Suspension
- Violations: Accounts violating these terms or receiving high complaint rates may be suspended.
- Termination: Either party may terminate this agreement with written notice.
- Survival: Outstanding financial obligations and customer service duties survive termination.
To finalize this document, please let me know:
- Your commission structure (flat fee or percentage?)
- The payout timeline (weekly, bi-weekly, or monthly?)
- Your return window policy (how many days do customers have to return items?)